SmartFile is HIPAA compliant. HIPAA (Health Insurance Portability and Accountability Act) compliance means that we have met the requirements for the security and privacy of all electronic health data transactions as required by the Department of Health and Human Services.
FTPES is a form of secure FTP where the user may explicitly request the data to be encrypted. Our servers are already set up for it, you just need to enable it in your FTP clients settings.
Our network facility is equip with a 600MB redundant connection. Having redundant connections from multiple providers allows you the fastest upload/download speeds with the least amount of downtime.
We accept Visa, Mastercard, American Express, and Discover. If you are located within the United States we can invoice your company. Any package under $99 will be invoiced annually. You will still receive a FREE month of service when invoiced annually.
We have gone to great lengths to make SmartFile "Internet" compliant. This means that you can use *ANY* browser or *ANY* FTP File program you chose with our system.
Yes we do. You can call 1-877-336-FILE (3453) between the hours of 8 a.m. and 8 p.m. EST to speak with a representative. For after hours communication you can use the contact form on the website to reach our on-call personnel.
Yes, we take great measures to insure your files are being backed up in a fully redundant server environment.
Yes you can use your own domain name. If you currently have a domain you would like to use we will assist you with the DNS additions required. If you do not currently have a domain we will help you to get one registered and set the DNS up for you.
Yes you can use your own logo and color scheme. You must have a "Smart" package or higher to be eligible for custom branding.
You can have an unlimited amount of users connecting at the same time. Some other companies want to charge for this capability but SmartFile will never do that.
You can limit the amount of file storage a user has access to. This allows you to divide up the space among your users with as much or as little space as you see fit.
We do not limit the size of your file upload. It would only be dictated by the amount of space you have available within your account.
If your question is not answered by the items above please check out our Support page or you can submit a suggestion for a new feature/idea in our Feedback page. And if you still are having trouble, give us a call at 877-336-3453 or email us at firstname.lastname@example.org. We'll do our best to answer all your questions.
SmartFile is a growing technology company based in the Midwest. Learn all about us, and you may find yourself itchin' to join our team.
We pride ourselves on our file sharing platform. You can learn everything about our app and how great it is, we promise you'll like what you see.
Customer service is something we really work hard at. If you can't find the help you need online, you can contact us by email or phone.