What Is SmartCare?
VIP, front-of-the-line attention. Personalized help. Live webinars for training. It’s customer service at its finest.
SmartFile’s dedicated customer support program, SmartCare, helps clients learn how to use all of the great features that SmartFile has to offer.
What makes SmartCare different than our regular 24/7 support, you ask? Well, with SmartCare, we give you one person to contact throughout your entire experience using our system. This ensures that you receive instantaneous help with any and all of your questions. Who wouldn’t like that?
We Value You
"SmartFile has always been a client-centric company. To prove it, we are one of the few file sharing providers that offer live technical support with all of our packages. With the rollout of SmartCare, we can now offer customers even more support by providing one-on-one customer care. This not only makes it easier for them to implement SmartFile, but we take it a step further by providing support to any user within their SmartFile account, including their clients."
John Hurley, President
What You Get With SmartCare
You want to talk to real people. You want a custom solution for your problem. Our SmartCare team works in the SmartFile office and contributes directly to the application. We will answer all your questions and help solve your problems.
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Customer Support Specialist
We assign to you one of our very own. That way, you get a familiar voice to talk to whenever you have questions or need help.
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Host Live Webinars
We’ll host live webinars with you and your office, perfect for mass training of both internal and external employees.
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Customized Help Content
All of our training materials will be customized to your site, so you can learn from what you will be using and not a generic version.
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Unique Support Phone Number
Don’t deal with customer support numbers that make you wait in line to get help. SmartCare will give you your very own personal support phone number to call, because we don’t want to waste your time.
