In case you haven’t heard, we released a brand new customer service program that would knock your socks off. It’s called SmartCare, a program designed specifically for SmartFile customers wishing for help and front-of-the-line attention in using our SmartFile system.
With SmartCare, SmartFile will assign each business customer with a support specialist that will help setup their SmartFile account, including the provision of custom branding, help messaging, and training videos personalized to the customer’s site. This means that all of the training and videos that you receive will be based off of your own site, so that you can learn directly on your site instead of a generic version. Also, the specialist will help train both internal and external employees with help content, in addition to hosting live webinar sessions for the convenience of mass training. Finally, SmartCare customers will receive their very own support phone number and email address to receive instantaneous customer service from our staff.
If that sounds like a lot, well, it is. We’re dedicated to you, and if that means giving you even more opportunities to enhance your SmartFile experience, then we’re all for it.
To learn more about the new SmartCare support program, contact firstname.lastname@example.org.