Work for an Indy-based Technology Company

The Perks

Central Location

We're located in downtown Indianapolis within distance of great restaurants, bars, art galleries and free parking.

No Vacation Limits

Take as much time off as you need. We're not going to keep count, we know you are a responsible adult that wants to work here.

Snacks and Drinks

We'll keep you fed and hydrated with tons of snacks and beverages. Whatever it takes to keep your stomach quiet and your brain alert.

401k Match

We help you plan for the future while you're working hard today. We'll match up to 4% of your salary in 401k contributions to our plan.

Flexible Hours

Running late? Dentist appointment? Don't sweat being here at an exact time, work your own hours to get your job done.

Competitive Salary

Hopefully you're not chasing numbers, so just know that we pay our team competitively and continue to pay more as they contribute.

The Best Equipment

Standing desk? MacBook? 27-inch monitor? Exercise ball? You can choose whatever equipment you need to get the job done.

Dress Code

Wear a suit. Or shorts and a shirt. Wear whatever you feel like. Come as you are — just don't come naked.

Current Openings

Tier I Support Agent - Indianapolis

Position Summary

The SmartFile Tier I Support Agent is responsible for direct interaction with our customers.

Responsibilities and Duties

- Become an expert in file sharing
- Effectively explain technical information to users of all levels
- Respond to customer requests; replicate & troubleshoot any issues
- Find ways for customers to get the most out of their file sharing solution
- Provide feedback to product and engineering teams, resulting in a better customer experience

Experience and Qualifications

- Familiarity with File transfer protocols (FTP, SFTP, FTPS, HTTPS)
- Must be a driven self-starter with proven ability to self-manage
- Demonstrably results-oriented, always cognizant of our #1 stakeholder, our customers
- Highly collaborative work style with demonstrated ability to both lead and follow, as appropriate
- Zendesk ticketing system
- Ability to write help docs for all levels of experience

Formal Qualifications

- Excellent customer service skills

Bonus Points

- Direct experience with many of the above technologies
- Python troubleshooting experience

To apply for this position please send your resume to careers@smartfile.com.

You'll Love Working Here Because:

We offer a sociable work environment with a lot of independence.
We offer highly competitive salaries based on experience.
We are building a business of global scale, usable in any industry.
We offer a subsidy on health care premiums for both individual and family plans.
You will be involved throughout the development life-cycle.
Your opinion will be sought and valued.
You will work with awesome technologies.
You can take off as much time as you need.

Join The Team!

Are you looking for an incredible career opportunity? Do you play ping pong? SmartFile is looking for awesome people to join our growing team of brilliant minds. Join us as we take over the world of enterprise technology from our headquarters in downtown Indianapolis.